Supervisor of Facility Operations - Recreation Facilities

Location: Welland

About the City of Welland

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference. So, if that sounds like something you want to be a part of, we want to hear from you.

We're ready when you are.

About the Position

Under the direction of the Manager of Facility Operations and Development, the Supervisor of Facility Operations – Recreation Facilities has oversight over all matters related to Facility Operations and Maintenance, within an assigned portfolio of facilities. The assignment of facilities ranges from oversight of Corporate, Auxiliary and Recreation Facilities across the entire facilities inventory within the city. Responsible for planning, organizing, coordinating, and supervising facilities maintenance and operations activities and assignments undertaken by City crews and contractors when conducting maintenance repair work and mandated inspections required on City buildings and facilities.

Hours of Work:
Monday to Friday, 40 hours per week, on-call weekday/weekend rotations.

Duties & Responsibilities

The duties listed are not meant to provide a description of each job performed but only those which represent the core functions of the job.

-Develop maintenance management plans for assigned facility portfolio including physical operations, preventative maintenance, start-ups/shutdowns, janitorial services, emergency, security and fire safety services.

-Assume the role of facility owner in the areas of fire safety planning and tenant relations. Conduct fire drills as per the Ontario Fire Code and ensure that fire plans are up to date.

-Coordinate facility logistics, maintenance and operations requirements with Sport, Recreation and Culture division team, supporting program, event, and service delivery.

-Respond to public, staff and elected officials’ inquiries and facilitate resolutions to complex issues. Work with staff and customers to ensure that facility operations standards meet their needs.

-Recruit, train, motivate, supervise, and evaluate staff (union and non-union). Must be able to understand and work within the terms of the collective agreements and respond to union issues and concerns. Supervise work crew of City employees comprised of general and skilled workers (tradesmen, plumbers, carpenters, etc.) along with outside contractors.

-Organize contractors associated with the facility’s operation (e.g. cleaning, maintenance, snow removal etc.). Effectively utilize outside resources when appropriate.

-Within a team approach, support other Facilities Operation Supervisor, and provide back up support to the Parks and Forestry Supervisors.

-Rotate emergency on-call services for both the Facilities Division and the Parks and Forestry Division. Support Emergency Operations Centre requirements when requested.

-Ensure the quality of work of employees when conducting maintenance activities.

-Ensure staff comply with City approved policies and procedures as well as Provincial Regulations, including Regulation 170/03, the City’s Drinking Water Work Permit and Drinking Water License, TSSA requirements, Public Pool Regulations, O. Reg. 480/24, etc.

-Develop and update all Safe Job Procedures and Standard Operating Procedures and ensure training and compliance is…