Senior Network Engineer

Position: Senior Network Engineer )
Location: St. Catharines

Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world‑leading brands, helping them keep their brand promises in every moment that matters. And every day our AI‑powered solutions integrate deep human insight to deliver technology‑enabled, people‑led and insight‑driven outcomes  are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.

About the role
We are currently looking for a Senior Network Engineer to join the Foundever family! 80% virtual and 20% onsite (within reasonable driving distance from the Green Valley Datacenter).

As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges. While working with many major vendors, we deploy the latest technologies to our clients as well as our associates. We service over 400 clients - Fortune Global 500 companies as well as local businesses - through our network of more than 150 offices in 24 countries.

With our innovation‑led approach and entrepreneurial spirit, you’ll always remain on the forefront of technology with a career at Foundever.

As a Senior Network Engineer you will be supporting enterprise technologies (VOIP, Security, Routing, Layer 3 switching, Proxy, wireless) in complex networking environments.

What you need in order to be successful

Minimum 5 years relevant work experience

Ability to work large or medium size projects, develop documentation, and testing processes, a must.

Ability to understand and support security (Firewall, VPN, IPS, Proxy) application in a networking environment.

Level 3 support for complex enterprise break/fix.

Ability to install, administer and troubleshoot layer 2 and 3 switching (Cisco Catalyst, Nexus) and Routing MPLS wide area technologies.

Understanding and troubleshooting VPNs, Firewalls (Cisco ASA/Firepower, Checkpoint).

Experience with FTD and FMC is a plus.

Experience with corporate Meraki Wireless networks a plus.

Practical experience with intelligent routing protocols BGP, IGP, OSPF

Practical understanding of VOIP/SIP.

Mentor engineers in technology and processes.

Able to attend meetings with management and clients and contribute suggestions, develop enterprise infrastructure designs, and answers in a professional manner.

Ability to drive and work as part of a team on larger projects.

Required Education and Qualifications

Four‑year degree or equivalent combination of education and experience.

CCNP with equivalent experience, with proven specialization in either voice or security or equivalent experience.

Preferred

CCDA or CCDP

Check Point Firewall

F5

Cabling standards for SMF, MMF, Copper

The Day to Day

Work on assigned tickets based on a ticket queue and priority

Work on large‑scale IT projects in multi‑language and multi‑cultural environments across multiple time zones across the world

Submit change requests to complete project or ticket‑related work after‑hours

Provide network design solutions for new deployments together with documentation according to organizational standards

Provide detailed documentation for client and facilities in the form of Wiki articles and MS Visio diagrams in order to facilitate the support of our clients

Remediate security vulnerabilities on firewalls, switches and routers

Implement and optimize firewall rules based on organizational standards

Assist with creation of yearly budget for equipment refresh

Deploy new equipment at call center facilities and data centers

Analyze and provide solutions for client connectivity according to organizational standards

Troubleshoot client‑impacting incidents and find resolution to complex network‑related issues while complying with security standards and Minimum Time To Resolve metrics

Continuous training and development is encouraged in the form of online training and certifications

Other Requirements

Up to 30%…