Retail Representative Float NOTL

Retail Representative Float NOTL

Join to apply for the Retail Representative Float NOTL role at Purolator Inc.

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people.

So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

• Serving customers in the most efficient and courteous manner on the telephone and in person, up‑selling and cross‑selling corporate products and services
• Handling customer complaints and inquiries, problem‑solving, and resolving problem shipments and equipment/technology challenges
• Working with head office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service
• Building positive relationships with head office, local management, drivers, warehousing staff, account managers, corporate partners, customers, vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges; loading, scanning, logging, and calling resolution freight
• Cash reconciliation, including deposits and key control
• Communicating positively with head office, local management, drivers, warehousing staff, account managers, and other corporate partners, both orally and in writing
• Personal responsibility and accountability, compliance with all corporate policies and procedures (including uniforms), adherence to safety standards, and maintaining on‑time attendance
• Living the Purolator values and representing them to customers, key partners, and other stakeholders

• 3–12 months of customer service experience preferred
• 3–12 months of retail experience preferred
• 3–12 months of experience using technology/POS systems preferred
• Ability to lift 70 lbs and stand for 3‑hour intervals
• Professional communication skills: oral, written, and listening
• Proven track record of personal responsibility, accountability, attendance, uniform compliance, and attention to detail
• Experience working in a team environment and independently (asset)
• Experience in an environment with safety standards (asset)

561 - Niagara‑On‑The‑Lake

Warehouse Environment;
Office Environment

68190

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre‑screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates.

Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact:

To learn more about us and our values, go to

Purolator: every day is an opportunity for employees to connect with one another and with customers to help make a positive impact in the communities where we live, work, and play.