Field Service Engineer - Merchant

Location: St. Catharines

Adresse

Adresse , St. Catherines, ON, Canada
Newfoundland and Labrador
search.country.

CANADA

Kongsberg Maritime , a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries.

We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG , we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

What we can offer you:

Competitive compensation packages

Excellent healthcare benefits

Company RRSP plan

Flexibility with Paid Time Off

Safe and collaborative culture

An exciting opportunity has arisen as  a Field Service Engineer – Merchant Engineer . As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.

Key Accountabilities

Service onboard vessels with KM Systems

Troubleshooting via Phone and Email support lines

Execute service assignments as requested by the customer

Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order

Production and updates to As-Built Documentation

Developing own qualifications through internal/external training courses

Support sales and marketing with technical information

Interface with customer and internal engineering groups

Willingness to travel up to 50-70%

Qualifications and Experience

Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training

Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols

Provide preventative and corrective maintenance to Kongsberg control systems

Read and interpret drawings and controls system architecture

Use of a multimeter/SW tools for troubleshooting communication or loop errors

Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines

AC/DC electrical motors

Able to add or modify control logic

Familiar with communication protocols (CAN, , TCP/IP, etc)

Complete and submit timesheets and expenses in a timely fashion

Ownership over assigned cases and/or service trips

Sugest improvements to our products and report needs to Service Manager or product department

Make proactive suggestions to customers on available upgrades and new products while visiting onboard

Carry out actions to prevent errors within our delivery and after sales deliveries

Support Aftermarket Sales with aftersales quotations

Basic Qualifications

Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training

Ability to produce and interpret technical documentation

Ability to troubleshoot low voltage electrical components, use of multimeters, etc.

Experience with PLC / SCADA systems and their architecture is highly desired

Able to work under pressure

Good communication skills and fluent in English (French a benefit)

Hold valid Passport

Authorized to wear in building skills

Assist in workshop projects as required

Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally

You are able to

Act on own initiative, make things happen and accepts responsibility for the results

Make an impact, convince, and persuade others and promote plans and ideas successfully

Adhere to company rules and procedures and execute plans with commitment and determination

Analyze complex issues and problems and come up with rational judgments

Communicate in a clear, precise, and structured way

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