Desktop Support Analyst

life insurance, sick time, 401(k), retirement plan

Jan 08, 2026

We are seeking a customer-focused Desktop Support Technician to provide Tier 1 and Tier 2 technical assistance for end users. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting core business applications in a fast-paced environment.

li>Provide desktop and helpdesk support via phone, email, and in person, including Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.
• Triage and process tickets in the helpdesk system, following established workflows and scripts to ensure timely resolution.
• Perform Active Directory tasks such as new user setup, password resets, and basic configuration changes.
• Support Office 365 applications, with a focus on Microsoft Exchange for email configuration and troubleshooting.
• Deliver exceptional customer service by communicating clearly and professionally with end users and maintaining a positive support experience.
• Document all work performed in the ticketing system and elevate complex issues as needed.

• Previous experience in desktop and helpdesk support, including ticket management and troubleshooting.
• Hands‑on experience with Active Directory for user account management.
• Familiarity with Office 365 and Microsoft Exchange.
• Strong customer service skills and ability to work effectively in a team environment.
• Excellent problem‑solving and communication skills.

This is a Contract position based out of Stayton, OR.

The pay range for this position is $23.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:>

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Stayton, OR.

This position is anticipated to close on Jan 17, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.