Assistant ReStore Manager

Assistant ReStore Manager (Full-Time)

Location: Statesville Re Store

Pay: $25.00 per hour

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the region,
Habitat Charlotte Region partners with hundreds of families each year through affordable home ownership, home preservation, and financial literacy training.

As an Assistant ReStore Manager
, you play a key leadership role in supporting daily store operations and advancing Habitat’s vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive pay and benefits
• Industry-leading healthcare, dental, and vision coverage
• Flexible Spending Accounts (healthcare and dependent care)
• Generous PTO that supports work/life balance
• Career development and advancement opportunities
• Casual, team-oriented work environment
• Retirement plan: 403(b) with 3% organizational match

Position Summary

The Assistant ReStore Manager supports store operations through effective leadership of staff and volunteers, strong merchandising and inventory practices, and exceptional customer service. This is a key-holding management role that works closely with the ReStore Manager to ensure financial success, safety, and smooth day-to-day operations.

Essential Functions

• Monitor and track daily sales against budget; review P&L and GL reports monthly with the ReStore Manager
• Perform managerial duties including opening/closing the store, cash handling, safe counts, transaction research, returns/exchanges, inventory counts, and shipment receiving/logging
• Maintain store operations, policies, and procedures in the absence of the ReStore Manager
• Assist with basic HR functions including interviewing, hiring, training, and employee counseling
• Lead, train, develop, and engage store staff and volunteers using a positive leadership approach
• Ensure safe, efficient handling of merchandise and donations
• Maintain a clean, organized, and safe store environment for employees, volunteers, and customers
• Ensure compliance with all legal, safety, and organizational requirements
• Represent Habitat positively to donors, customers, volunteers, HIPs (Homeowners in Progress), and Community Service Workers
• Deliver and uphold exceptional customer service standards across the store team
• Ensure volunteers, donors, HIPs, and Community Service Workers have a meaningful and engaging experience
• Collaborate with Volunteer Services to recruit and retain long-term volunteers
• Partner with internal departments including HR, IT, Accounting, and Volunteer Services
• Accurately complete reports and end-of-day documentation
• Maintain regular, reliable attendance and adhere to assigned schedules
• Maintain professional, ReStore-appropriate appearance
• Adhere to Habitat’s Code of Conduct and all organizational policies
• Perform additional Habitat Charlotte Region duties as assigned

Qualifications

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to perform repetitive movements over long periods of time
• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
• Ability to work flexible schedule, including evenings, Saturdays, and holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to Forklift cab

Internal Interactions:

• Habitat Staff

External Interactions:

• Customers
• Volunteers
• Homeowners
• Donors
• Community Service Workers

Level of authority:

• Demonstrate leadership to team members and volunteers
• Operates under minimal supervision
• Reports directly to the ReStore Manager

Estimated Time Commitment: 40 hours/week, Monday-Sunday rotating schedule. Shifts are scheduled based on the needs of the store, between 8:00 AM and 7:00 PM.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.