Treatment Case Manager

Overview

From a person-centered and systems of care framework, provides direct care services and planned treatment interventions for children who have experienced complex trauma, coordinate all treatment services for clients within the Children's Hope Alliance Day treatment program.

• Maintain a strengths-based therapeutic milieu in the educational setting to foster social, emotional, cognitive, spiritual, and physical growth
• Provide direct care services for individual children to meet the child’s needs in a respectful, affirming, and dignified manner
• Ensure the child’s physical safety and emotional well‑being
• Identify and build upon each child’s strengths in functional skill areas, including academic, communication, social, self‑care, problem solving, appropriate personal boundaries, and other interpersonal skill areas
• Cultivate each child’s strengths, including developing a positive self-concept, a sense of safety, personal integrity, and trust in the adult world
• Assist the child to recognize and control inappropriate behaviors
• Nurture the child’s ability to build trusting and caring relationships
• Provide planned treatment intervention for individual children per the individual treatment plan
• Demonstrate effective use of behavior management techniques and CPI interventions
• Provide supportive group experiences through daily life events, psycho‑educational group processing, planned therapeutic outings/activities, and other group experiences to develop the capacity of the peer group to display appropriate caring for each other
• Linking and coordinating all necessary services, including but not limited to, residential treatment, foster care, community-based programs, outpatient therapy, psychiatric care, medical care, and education for clients receiving treatment within the agency continuum of care
• Schedule and coordinate monthly treatment team meetings for all clients on assigned case load
• Provide Clinical Home Services, which includes all discharge planning and wrap‑around services, as well as, all documentation required to continue authorizations for services while children are residing within the CHA continuum of care
• Present cases during weekly Clinical Team Meetings and Child and Family Team Meetings
• Obtain and update comprehensive clinical assessments and person-centered plans for continued authorization
• Submit all required information/documentation to Authorization Specialist by required due dates and ensure that documentation meets Medicaid requirements
• Prepare progress summaries, discharge agreements, discharge summaries, client exit interviews and other assigned reports in a timely, clear, and concise manner according to policies and procedures and Medicaid requirements
• Complete outcome surveys at discharge for all children on assigned case load
• Maintain all required medical record documentation, securing current consents and permissions in advance of the expiration of existing documents, including permission for treatment, consent for release of information, and other documents which are time-limited
• Scan paper records into electronic health record
• Conduct quarterly peer reviews on all assigned medical records and report all missing information on a Medical Records Compliance Form; update demographic information in Electronic Health Record
• Review and approve all daily progress notes for all children on assigned case load no later than the end of the business day
• Comply with all policies, practices, and procedures; report all out-of-compliance or unsafe activities to supervisor
• Attend and successfully complete all required trainings
• Use excellent customer service skills with all co‑workers, families, custodians, and other providers and agencies
• Provide information to families and custodians regarding the child’s medical and educational progress, and any incidents; refer treatment specific questions to program staff
• Maintain regular contact with the Clinical Home for all children on assigned case load and obtain all information necessary for continued authorization of services
• Immediately after being notified that a Level 2 or 3 incident has occurred, notify the appropriate contacts for each…