Communications Team Leader

COMMUNICATIONS TEAM LEADER

ICFAI

Full-time - Second Shift (3p - 11p) with rotating weekends

The Communications Team Leader is responsible for overseeing the communication staff and their responsibilities, monitoring their performance, attendance, and schedule. The Communications Team Leader assists the Operations Manager with patient concerns, meetings, scheduling, and maintaining day‑to‑day operational needs for the department. The incumbent also serves as a Switchboard Operator, acting as the Information/Communications Center of the hospital. Duties include answering incoming calls;

transferring calls to appropriate parties; announcing/re‑announcing emergency procedures; and assisting with outgoing calls. The operator has access to patient name, location, and discharge date only.

Associate's degree in a related field required; bachelor's degree preferred. Management/leadership experience preferred. Previous experience in switchboard communications with working knowledge of VOIP phone systems, monitoring alarms/codes preferred. Computer skills including knowledge of business software. Clerical experience preferred. Must be able to pay close attention to detail, multi‑task effectively, be self‑motivated, and possess excellent customer service skills.

Mid‑Senior level

Full-time

Marketing and Sales;
Education Management

Statesville, NC • $95,000.00 - $