Patient Care Coordinator

Overview

Hearing Life is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Hearing Life operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices, guided by a scientific, results-oriented approach provided by highly skilled and caring professionals.

Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $16-19/hr + Monthly Bonus Opportunity

Work Type: Full Time, In Person

Location: Statesboro, GA

• PTO & Paid Holidays
• Work-Life balance
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family
• Daycare Flexible Savings Plan
• Growth and development opportunities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

• Welcome all patients and maintain a high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Comprehensive Onboarding:
At Hearing Life, we’re committed to empowering team members to excel in their roles from day one with a comprehensive onboarding program.

Hearing Instrument Specialist Apprentice Program:
Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. After completion, you may be able to provide care in your own office. Ask a manager about this program.

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affirmative Action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.