Financial Aid Counselor - Customer Relations

Financial Aid Counselor I - Customer Relations

Job : 296054

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student‑centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Statesboro Campus - Statesboro, GA

Office of Financial Aid

Provide financial aid counseling to students/supporters throughout the students' academic careers at the University.

• Meet with and counsel students and/or supporters, virtually or in-person, to advise on federal and state financial aid programs, eligibility requirements, and application processes.
• Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc.
• Assist with responding to service requests (phone, emails, tickets, appointments, etc.)
• Perform outreach to students regarding financial aid requirements.
• Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance.
• Collaborate with various campus partners/departments to provide accurate information for students.
• Represent the Financial Aid Office at University events.
• Engage students, supporters, campus and community partners by presenting compelling communication, both in‑person and virtually.

• Bachelor's Degree

• Two (2) or more years of related work experience

$21.75 per hour

This is a non‑exempt position paid on a biweekly basis.

• Resume
• Cover Letter
• Two (2) Professional References

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

• Effective communication (verbal and written), organizational and human relations skills

March 24, 2026

Application review may begin on March 17, 2026.

For more information or questions about a job posting, please contact the Department of Human Resources by phone at  or by email hrservice.

For technical support, please call the USG Service Desk at , or email support.

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