Academic Success Coach

Academic Success Coach I

Job : 294377
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Armstrong Campus - Savannah, GA

Department Information

Academic Success Center

Job Summary

The Academic Success Coach serves as the primary facilitator of academic coaching for students on academic intervention. This role supports students through the creation, maintenance, and completion of an Academic Improvement Plan (AIP). Coaches orient students to the intervention process and university policies, maintain positive relationships with assigned students, monitor progress, and provide additional follow-up and referrals as needed. They also support non-AI students who opt in for services.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

Responsibilities

• Manage communication with a caseload of over 200 students undergoing academic intervention, ensuring they are informed about the AIP process, University policies, and available resources
• Provide individualized and group coaching sessions to support students' academic progress and promote success
• Respond constructively to a wide range of student concerns, not all of which may be academic
• Maintain a current calendar for walk-in hours and student appointments
• Represent the Academic Success Center at events including orientation, open houses, and recruitment events

• Bachelors Degree

• One or more years of experience working in educational support settings, coaching, mentoring, or related environment

• Master's Degree

• Experience working in academic support in higher education

• Resume
• Cover Letter
• Two (2) Professional References

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to customer service centered work ethic
• Ability to work collaboratively and independently

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

• Effective communication (verbal and written), organizational and human relations skills
• Effective time management, problem solving, listening, public speaking, advising and counseling skills