Customer Service Representative

The Customer Service Representative provides information and assistance to utility customers. This position works four days a week from 7:45 am until 5:30 pm, in addition to a half day from 9:00 am until 1:00 pm.

• Assists customers at the counter, drive-up window, and on the telephone;
• Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers;
• Collects payments from drop box;
• Enters payment and account data into the computer;
• Processes cut-off and cut-on work orders;
• Balances cash drawer on a daily basis;
• Accepts, receives, and/or collects payments;
• Opens, sorts, and distributes department mail;
• Verifies customer and service addresses.

• High School Diploma or GED;
• Six (6) months of experience in a related field;
• Or equivalent training, education, and/or experience.

The selected candidates must complete the following requirements prior to starting work with the City of Statesboro:

• Background Investigation
• Pre-Employment Urinalysis