Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. They greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. They maintain the in-stock condition of assigned areas, ensure it is clean, shop-able, and safe, and work in cooperation with their Department Supervisor and other department associates.

• Greet customers, qualify needs, recommend products, and close sales within the department.
• Learn product details using company tools and provide information to help customers make purchasing decisions.
• Maintain in-stock conditions and ensure departments are clean, shop-able, and safe.
• Follow all safety policies and standards, complete required safety training, and report hazards or unsafe conditions to the Manager on Duty.
• Collaborate with department staff and other departments as needed to deliver a positive customer experience.
• Assist with basic operations in adjacent departments when required.

• Building Materials
• D E9cor
• Electrical
• Flooring
• Garden
• Hardware
• Kitchen & Bath
• Lumber
• Millwork
• Paint
• Plumbing
• Tool Rental

• Full-time

State College, PA, Pennsylvania, United States