Program Manager

Overview

General Summary This position will be responsible for providing leadership through the life cycle of strategic projects including developing their initial scope and gaining early alignment with stakeholders. A Program Manager will support the daily management of program activities and assume responsibility for activities including: ensuring compliance with contractual commitments; management of multi-functional teams; interaction/coordination with internal and external stakeholders; oversight of business rhythms;

coordination with operations and global supply chain teams; and risk and schedule management. The successful Program Manager thrives at maintaining communications, both up and down, for maximum productivity. As Program Manager, you are responsible for one or more cross-functional initiatives. You are extremely detail-oriented, with extreme focus over all facets of your program; both large and small. You are, and are viewed by others, as the subject matter expert for all initiatives you manage.

Overview (continued) This position will be responsible for providing leadership through the life cycle of strategic projects including developing their initial scope and gaining early alignment with stakeholders. A Program Manager will support the daily management of program activities and assume responsibility for activities including: ensuring compliance with contractual commitments; management of multi-functional teams; interaction/coordination with internal and external stakeholders; oversight of business rhythms;

coordination with operations and global supply chain teams; and risk and schedule management. The successful Program Manager thrives at maintaining communications, both up and down, for maximum productivity. As Program Manager, you are responsible for one or more cross-functional initiatives. You are extremely detail-oriented, with extreme focus over all facets of your program; both large and small. You are, and are viewed by others, as the subject matter expert for all initiatives you manage.

Essential Duties And Responsibilities

• Works with Sales in support of client RFPs and RFI with response content, tariff development, and analytics
• Works with Sales and Management in developing a project plan for new customer onboarding and implementation
• Develops program plans and schedules to ensure proper coordination between all program elements; monitors the status of cost, schedule and task completion to ensure compliance with program plans
• Maintains a thorough understanding of the Client Contract
• Manages to ensure that Proper billing has been setup and established with SEKO Corporate and Med Tec billing department which may include working with 3rd party freight payment companies for EDI implementation and tariff changes to ensure that the systems are properly mapped
• Creates a plan for efficient Client communications, including a plan for cascading appropriate information to key stakeholders
• Assists in the preparation of proposals and change orders, and support fact-finding and negotiations to ensure completeness from a program management viewpoint during contract renew
• Assists the Sales organization in planning and developing new programs and follow-on business units for existing programs
• Leads the programs quality process from the Clients perspective with Quality Director and HUB Compliance Manager for any warehouse operations
• Develops and implements Standard Operating Procedures for Management of the Clients daily business that meet the customer specific requirements
• Coordinates with functional management to ensure the assignment of adequate program resources
• Coordinates and manages all program activities to ensure compliance with contract requirements
• Conducts effective day-to-day communications with the customer to resolve outstanding issues in a timely manner
• Plans, coordinates and manages the preparation of presentation materials for internal and customer meetings and reviews; manages the conduct of such meetings and reviews
• Prepares regular status reports KPIs, for management and the customer, which provide visibility for program issues and risks
• Monitors program costs and profit and labor requirements
• Develops, schedules and leads project close-out processes throughout the lifecycle of the program looking for opportunities for continuous improvement
• Sees through the execution and launch of customer initiatives
• Is a creative visionary: someone who encourages their peers to think beyond the box and can carefully sift out imaginative solutions to problems even when it seems like the possibilities are otherwise limited
• Works closely with other PMs and Project Associates to schedule and plan for senior management interactions
• Works closely with sub-team leads and the team to ensure seamless communication and monitoring of key milestones sub-team leads would be ALC Supervisors and HUB Supervisors
• Owns the integrated timeline for program deliverables
• Sets program team agendas, runs meetings, take…