Leasing Manager

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Overview
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It’s about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students.

Company: Yugo USA
Community: Echelon State College
Location: On-site / State College, PA
Position Title: Leasing Manager
Position Type: Full-time / Hourly
Compensation: $24 - 26/hr

• Knowledgeable of all phases of leasing and resident retention. Oversees the lease renewal process and works to keep high levels of returning residents.
• Prepare move-in paperwork and perform a move-in orientation with new residents.
• Walk units, as needed, on move-in and move-out and as otherwise directed.
• Plan and assist with resident functions.
• Review all resident applications and approve applications as directed by property manager.
• Maintain a positive customer relations attitude.
• Inspect community grounds, pick up litter, and report any service needs to maintenance staff; also inspect move-outs and vacancies when requested.
• Work with lease renewals each month and keep daily records on renewals and terminations.
• Greets prospective clients, shows community, and performs leasing duties.
• Answer and handle incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc.
• Maintain awareness of local market conditions and trends; contribute ideas to property manager for marketing community and improving resident satisfaction.
• Update required reports concerning move-out notices, activity, etc., on a daily basis and provide information to the property manager and assistant manager.
• Organize and file all applicable reports, leases, and paperwork.
• Proofread all lease paperwork and process move-ins and move-outs.
• Accept service requests from residents and route to maintenance for prompt processing; conduct service follow-up when work is completed.
• Coordinate and oversee marketing and sales programs; maintain market information including amenities, facilities and pricing; prepare for and, if requested, participate in weekly leasing activity call.
• Enforce all policies and procedures; maintain compliance with legal requirements and company policies.
• Assist in leading regular community team meetings to communicate goals, progress, and expectations; lead by example for community team members in resident communication, leasing, and telephone techniques.
• Ensure office is opened on schedule and that office and model apartments are maintained in a clean condition; begin daily work quickly and independently.
• Comply with all state, federal and local laws including Fair Housing and employment policies; communicate policy changes to community team members.
• Use tools, methods, & systems to gather and interpret market and economic trends that may impact the community.
• Comply with company procedures related to turn activities including budgeting, pre-turn planning, vendor management, cost containment, and staffing.
• Be available for evenings, overtime, holidays, and weekends as needed.
• Perform other duties as assigned and as necessary.

• Business Acumen
• Communication
• Customer Service
• Problem Solving
• Interpersonal Skills
• Delegation
• Leadership
• Cost Consciousness
• Ethics
• Organizational Support
• Strategic Thinking
• Judgment
• Planning/Organizing
• Professionalism
• Thoroughness
• Adaptability
• Dependability
• Initiative

• This position assists the property manager with overseeing and supervising the property leasing staff.

This Job Description serves as a guideline; this list of responsibilities is not intended to be exhaustive and other requests in line with the role may be made of you from time-to-time.

• BE BOLD – Shows interest in, anticipates, and responds timely to students and parent’s needs. Strives to consistently meet service standards.
• BE TRUE – Plans, coordinates and manages internal and external resources to accomplish role responsibilities and/or assigned tasks.
• BE OPEN –…