HR Shared Services Representative

Overview

The Pennsylvania State University Human Resources Shared Services organization is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for their HR inquiries. This position will answer questions received via telephone and e-mail, investigate and resolve routine to intermediate inquiries, coordinate with respective departments, and escalate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate.

Queries handled relate to a wide range of HR topics including; time off, leaves of absence, FMLA, benefits, retirement, compensation, professional development, recruitment, and HR policies. This position will support and aid other HR Shared Services staff in the resolution of requests and the analysis/diagnosis of problems. Other responsibilities may include general administrative support such as documentation of calls/emails via case management software, scanning and indexing of employee documents, compiling reports, and processing employee and payroll transactions.

The Pennsylvania State University Human Resources Shared Services organization is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for their HR inquiries. This position will answer questions received via telephone and e-mail, investigate and resolve routine to intermediate inquiries, coordinate with respective departments, and escalate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate.

Queries handled relate to a wide range of HR topics including; time off, leaves of absence, FMLA, benefits, retirement, compensation, professional development, recruitment, and HR policies. This position will support and aid other HR Shared Services staff in the resolution of requests and the analysis/diagnosis of problems. Other responsibilities may include general administrative support such as documentation of calls/emails via case management software, scanning and indexing of employee documents, compiling reports, and processing employee and payroll transactions.

The successful candidate must possess:

• High degree of sensitivity in handling confidential information
• Accuracy and attention to detail
• Ability to demonstrate professionalism in daily tasks
• Commitment to handling questions and concerns with speed, accuracy and professionalism
• Sound judgment and discretion in referring inquiries to other HR staff members or units
• Ability to work independently, as well as part of a team
• Strong customer service and communication skills, both oral and written
• Ability to effectively learn and utilize new technologies
• Ability to prioritize and multi-task
• Proficiency in Office
  365 suite is preferred

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

General Equivalency Diploma (GED) or High School (HS). No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required

Certifications:

None

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

The salary range for this position, including all possible grades, is $34,800.00 - $50,500.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our Benefits Page.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters.

The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin,…