Manager Patient Access Point of Service

Job Description POSITION SUMMARY

The Patient Access Manager – Point of Service provides operational leadership and oversight for point of service functions, ensuring accurate and timely registration, insurance verification, and collection of patient liabilities at the time of service. This role focuses on delivering consistent, best practice, patient-centered experience while supporting revenue cycle goals and compliance standards. The manager supervises front‑end registration teams, monitors performance, and drives process improvements to enhance efficiency and reduce access barriers.

The Manager is accountable for:

• Operational Planning – Implements strategies for point of service workflows, staffing, and resource allocation to meet organizational goals and service standards.
• Standards and Compliance – Maintains policies and procedures for registration and financial clearance at the point of service, ensuring accuracy, accountability, and adherence to payer and regulatory requirements.
• Team Engagement and Development – Fosters a culture of collaboration, courtesy, and continuous improvement through staff education, coaching, and performance feedback.
• Performance and Financial Metrics – Monitors productivity and quality KPIs associated with point of service functions; identifies opportunities for improvement and implements corrective actions.
• Regulatory and Policy Adherence – Ensures compliance with HIPAA, payer guidelines, and internal standards across all point of service activities.
• Collaboration – Partners with clinical, revenue cycle, and administrative teams to streamline workflows and improve patient access and satisfaction.

• Respect, appreciation and caring for all-positive outlook
• Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
• Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
• Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn't shy away from difficult issues or conversations
• Stewardship of resources and passion for efficiency
• Ownership of actions and results focused
• Resilient; adaptable to change; perseveres in the midst of challenges
• Courage

• High school diploma or GED required.
• Bachelor’s degree preferred (preferably in business, healthcare or public administration, management, accounting, finance or a related field)
• Master's degree preferred.

• 5 years of health care/patient access experience required
• 3 years must be management/leadership experience required
• Advanced knowledge of scheduling, pre‑registration, insurance verification, prior authorization, financial clearance, and registration processes.
• Meditech and/or Epic System experience is preferred.
• Microsoft Word, Excel and PowerPoint experience required.
• Statistical reporting experience required.

• Expertise in the best practices of patient access workflows.
• Demonstrated ability to work under stressful situations.
• Functional understanding of health care operations and physician practices.
• Leadership skills to motivate cross‑functional teams to strive for excellence while utilizing a consensus‑building management style.
• Comprehensive knowledge of regulatory requirements and the ability to provide documentation of such requirements when needed.
• Possesses a strong understanding of various reimbursement methodologies with knowledge of the requirements for hospital and professional billing across payers.
• Strong quantitative, analytic, and problem‑solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make or facilitate appropriate and timely decisions.
• Strong organizational skills to manage multiple diverse priorities with high visibility and extremely detailed information.
• Ability to present and communicate complex information effectively in both written and oral forms to a variety of audiences, including hospital and physician leadership.
• Uses tact, sensitivity, sound judgment, and a professional attitude…