Home Care Office Coordinator

Overview

To apply via text, text 10064 to .

Position Summary: This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance.

Hours: Full Time:
Mondays through Friday 8 am to 4:30 pm.

Location: Arcadia Home Care & Staffing 484 Jeffers Street, Dubois, PA

• Medical, Dental and Vision Benefits
• Daily Pay
• Continued Education
• Monthly Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

• Must have high school diploma or equivalent.
• Must have reliable Transportation and Insurance

• Manage the Branch Phones. You must be available to take, make, and follow up with calls to/from the branch. You must also document the call information in the appropriate case notes in a timely manner. These calls will be verified on the AWS Call Reports. If you report that you have made a call or left a voicemail, evidence of that call will be expected to be reflected in the report.
• Manage Emails / Teams Communications. You should have your emails and Teams open for the entirety of your office hours so that you can address incoming emails and messages timely.
• Provide Client Care. You should be able to cover a critical client who does not have a backup in place when an aide is unavailable. You will be the first person requested to leave the branch to cover critical clients during the business day.
• Complete Missed Visits in Real Time. If you speak to a client that has declined care or cancelled care, you are expected as the recipient of that call to cancel the shift, document the call in the Case Notes and complete a Missed Visit Report in real time.
• Complete Client Complaint Log. Document client complaints in the Case Notes as well as the Client Complaint Log located in Company Forms on the R Drive; include the client’s insurance company and the resolution.
• Recruiting. Manage candidate flow in Clear Company daily/weekly, following the 3-2-1 Recruiting Process and documenting the status of candidates. The first person to contact, interview, and onboard the candidate gets the hire. 3 – 2 – 1 Recruiting: 3 Text Messages, 2 Phone Calls, 1 Email.
• Interviewing. Interview candidates to determine hireability and fit. If proceeding with hire, communicate steps including reference checks, criminal background checks, residency requirements, TB test requirements, etc.
• Orientations. Schedule and complete compliant orientations; orientation date is the hire date. Ensure all orientations follow compliance requirements.
• Hire/Start to meet monthly goals.
• Establish and Maintain Compliant Employee Files.
• Boots on the Ground Recruiting. Engage with communities weekly to raise awareness of Arcadia Home Care & Staffing.
• Schedule and Attend Employment Job Fairs.
• Conduct Customer Service Calls with New Employees. Reach out after first day and again after 3 weeks to verify satisfaction.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply via text, text 10064 to .

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