Director of Self-Funded & Claim Strategy

Swift Kennedy & Associates, Inc. specializes in providing tailored employee benefits solutions to businesses. Recognizing the challenges posed by rising healthcare costs, legislative changes, and market dynamics, the company partners with organizations to ensure competitive and comprehensive benefit offerings. Since 1921, Swift Kennedy has established itself as a trusted leader in the insurance industry, adapting to changes and providing expert guidance.

The team is actively engaged in professional trade organizations and contributes to local communities through volunteer work. Located in Scranton, PA, the company is dedicated to helping businesses thrive through thoughtful consultation and industry expertise.

This is a full-time, on-site position located in Scranton, PA. The Client Services Representative will be responsible for providing exceptional customer support, managing client accounts, addressing inquiries, and ensuring satisfaction. Daily tasks include maintaining strong client relationships, resolving service issues, and assisting with employee benefits programs. The role may also involve coordinating client communication and providing support to the finance and operational teams.

• Strong skills in Client Services, Customer Service, and Customer Satisfaction
• Excellent Communication skills with the ability to address customer inquiries effectively
• Basic understanding of Finance and the ability to assist with account-related matters
• Strong organizational and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency with office software and customer relationship management (CRM) tools
• Prior experience in the insurance or employee benefits industry is a plus
• High school diploma or equivalent required; a bachelor’s degree in a related field is preferred