Member Service Representative State College Branch

Member Service Representative – State College Branch

Join to apply for the Member Service Representative State College Branch role at Horizon Federal Credit Union
.

A frontline employee providing consistently exceptional service for our members.

Responsibilities include:

• Assisting members with routine banking transactions: deposits, withdrawals, check cashing, check verification, coin and currency counting, loan payments, etc., from all delivery channels in compliance with Horizon's policies and procedures.
• Generating referrals for additional services through defined relationship sales behaviors.
• Serving as an ambassador of the Horizon brand, continuously demonstrating the Credit Union's mission, vision, and core values in all interactions with current and prospective members, colleagues, vendors, and community members.
• Maintaining up-to-date and comprehensive knowledge of all Horizon products, services, policies, procedures, rules, and regulations applicable to the MSR position.
• Communicating in person, over the phone, and through email in a clear, diplomatic, and professional manner.
• Balancing and performing end‑of‑day closing activities in accordance with Horizon policies and procedures.

Seniority and employment details:

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Banking