Desktop Support Specialist II- Internal
Listed on 2026-03-12
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IT/Tech
IT Support, Desktop Support
Desktop Support Specialist II
- Internal Posting *
Apply now Job no: 510207
Position type: Full-Time 12-Month
Department: 460200 - User Services
Location: Main Campus - Starkville, MS
Categories: Professional
Position Open Date: Feb 5 2026
Position Function: A Desktop Support Specialist II is responsible for all desktop support issues for MSU’s executive administration departments in addition to general IT support for University Enterprise Systems as they relate to our MSU academic environment. This position also assists and recommends departmental software and hardware purchases, configuration and training, integration with other systems, and compliance with University policies and procedures.
This is a highly customer focused position that requires a strong sense of urgency, open communication, desktop technical skills, customer service skills, and the aptitude to learn and teach the integration of various information technology systems within our educational environment. A Desktop Support Specialist II is responsible for the training, mentoring, and assisting the Desktop Support Specialists I.
The following examples are intended as illustrations only of the various types of duties and responsibilities assigned to the Desktop Support Specialist II position. The absence of specific statements of duties and responsibilities does not exclude those tasks from this position if the work is similar, related, or a logical assignment of this position.
- Supports the President, Provost, Vice Presidents, and VIP Offices.
- Participates in the after-hours pager rotation.
- Provides Desktop Support at high level executive events.
- Anticipates clients’ needs and responds in an appropriate and timely manner.
- Develops strong trusting relationship with clients.
- Communicates the status of issues with clients, team members, and upper management.
- Windows and Mac Operating Systems and supported applications
- AD joined workstations
- Mobile Integration Services
- Anti-Malware/Virus Enterprise Service
- Responsible for the training and mentorship of Desktop Support Specialist I.
- Assists Desktop Support Specialist I in resolving highly technical issues.
- Serves on tiger teams as appointed by the Desktop Manager with members from other ITS departments to resolve system/campus wide issues.
- Provides support at high profile executive events, such as accreditation visits and IHL conferences.
- Highly experienced with multiple versions of Windows and Mac operating systems.
- Advanced analytical skills to troubleshoot operating system problems.
- Intense drive to extensively learn the latest updates, service packs, and/or operating versions.
- Monitors appropriate queue for incidents assigned.
- Communicates with superiors regarding issues and problems in the field.
- Regularly communicates with clients regarding problems and/or issues.
- Works with clients through the life cycle of the purchase, installation, training, and maintenance of computer and other related equipment and systems.
- Answers questions regarding the use and configuration of systems.
- Manages Active Directory accounts.
- Works with clients to provide systems training when applicable.
- Identifies topics and objectives.
- Develops examples.
- Develops materials utilizing a variety of media.
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