Dispatcher, Government

GENERAL POSITION SUMMARY

This is an administrative support position for the Starkville Police Department. This position performs emergency and non-emergency dispatch for police personnel and operates the communications center through the use of radio, telephone and other communication equipment. This job requires extensive contact with the public.

• Receives non-emergency and emergency calls from the public requesting law enforcement services; determine nature, location and priority of emergency.
• Maintains contact with all police units; maintains status and location of police units and a daily log of all field calls and units dispatched.
• Monitors all communications related to performance of Police functions.
• Conducts national computer checks for registrations, driver’s licenses, wanted persons, firearms and materials; conducts criminal history checks and transmits all information to the requesting officer.
• Receives and forwards non-emergency calls to proper personnel or departments.
• Communicates with walk-ins and provides general information or referrals as needed.
• Prepares files and maintains custody of reports, records and the proper handling of funds.
• Verifies information on reports submitted to Police Records; edits all police reports and makes copies.
• Researches records for police personnel or other authorized individuals or agencies; ensures that arrest records of offenders are forwarded to appropriate courts on a timely basis.
• May attend Municipal Court; may prepares police documents for Municipal Court; records disposition and types disposition on arrest reports and files all documents.
• Maintain security of documents under control of Records Division.
• Classify fingerprints and review classifications performed by subordinates; takes fingerprints for city applicants, license applicants, and other private citizens requesting to be fingerprinted for good cause.
• Operates NCIC system; maintains a log of all criminal history requests; checks criminal history, driving history, pawn shop tickets, verifies tags; records any stolen property, vehicles, or missing persons in NCIC terminal. Processes, enters, and files private property impoundment and repossession reports.
• Operates computer terminals for input and recall of police related data. Conveys information to police officers/investigators via radio; may process warrants and verifies warrants.
• Answers phone; makes copies of reports for officers and general public; releases vehicles; prepares reports or supplementation reports for general public; sends notification letters to citizens concerning vehicle impoundments; may receive and record submitted evidence.
• Bills insurance companies and government agencies for payment of reports; verifies through owner or insurance company to update status of missing persons, vehicles or other articles.
• Provide back up support to assist in maintaining and processing payroll.
• Perform other duties as assigned or directed.

• Knowledge of police records systems and their relationship to police management operations.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of departmental rules, regulations, procedures, and functions.
• Knowledge of NCIC rules and privacy policies.
• Strong written and verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Be adaptable to various competing demands and demonstrate the highest level of customer service and response.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Ability to maintain complex and difficult clerical records and to prepare detailed reports. Proven ability to handle confidential information with discretion.

• High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state…