Customer Service Agent; CSA

JOB TITLE: Customer Service Agent (CSA)

LOCATION: Stansted Airport

SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)

HOURS: Full Time Permanent

PAY: £27,922 per annum

Blue Handling provides Ground Handling services to Ryanair at its largest European base and is currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These roles are all full‑time and permanent positions with no previous airport or aviation experience required. Our training team will prepare you for your new role with both classroom and practical training.

• Assisting and guiding passengers at the check‑in area
• Baggage processing
• Boarding passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

• Able to provide excellent customer service to our passengers
• Self‑starter, motivated and a team player
• Unrestricted right to live and work in the UK (Pre‑Settled Status accepted)
• Ability to work in a fast‑paced environment

• 224 Hours leave per year (Equivalent of 26 Days)
• Full training and uniform supplied
• Regular promotion opportunities before each new season (due to projected growth)
• Discounted airport shopping, food and beverage with a Stansted Airport
• Free staff car parking
• Discounted commuter travel for public transport
• Cycle to Work scheme

As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass. Successful candidates will be required to complete a full 5‑year background check in order to obtain an airport .

Apply today for an immediate interview and a start date to suit you!