Sales Lead, Retail, Customer Service Rep

Overview

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change.

Lead Store Associate

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Starting Hourly Pay Rate: $19.50/hr
Location: 814 E Main St, Stamford, CT 06902

About the Role:

As a Lead Store Associate, you’ll be at the forefront of delivering exceptional experiences to customers, guiding and inspiring your team, and serving as a brand ambassador to drive performance in a welcoming, compliant store environment.

What You’ll Do:

• Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling with open-ended questions, active listening, and thoughtful product education.
• Foster loyalty by enrolling guests in our rewards program and capturing customer insights to enhance future experiences.
• Resolve customer concerns with empathy and professionalism, turning challenges into opportunities to build trust.
• Promote a respectful, inclusive, and collaborative workplace that supports positive customer experiences and smooth checkout operations.

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Maintain inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.

• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

• Guide and support store associates in daily operations and lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive performance.
• Delegate tasks and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture; adapt quickly in a fast-paced environment.
• Take on additional duties as needed.

• Must be 21 years of age or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer-facing or sales environment.
• Minimum 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash reconciliation.
• Curaleaf team member must have a minimum of 6 months of experience as a Store Associate with consistent performance.
• Strong leadership and team-building skills with ability to coach and motivate others.
• Familiarity with SOPs, safety protocols, and loss prevention practices.
• Attention to detail in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and in a team within a high-volume, compliance-driven setting.
• Flexible schedule availability, including evenings, weekends, holidays, and occasional overnights.
• Ability to multi-task and pivot quickly between tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and…