E-Commerce Coordinator, Amazon
Listed on 2026-01-12
-
Retail
Ecommerce, Customer Service Rep
Overview
We care for skin. We care for our people.
It all started with a pharmacist and a dream almost 140 years ago. Today, Beiersdorf is a global company with iconic brands - Coppertone, Aquaphor, Eucerin and NIVEA - focused on providing innovative, clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries - making people feel comfortable in their own skin.
At Beiersdorf, we care beyond skin. We care for people - our employees, our customers, our consumers and our communities - and our planet. We know that diversity of thought, backgrounds, experience and perspective enriches our culture and supports innovation and ingenuity. We know that responsibly-sourced, sustainable products and packaging make for a more sustainable future. And we know that when your skin feels better, you feel better.
A welcoming workplace that offers personal and professional growth for all individuals.
At Beiersdorf, you ll find:
- A welcoming workplace that values diversity, inclusion and belonging where every team member feels valued, respected, and supported
- Flexible teams that enjoy a challenge and the ability to make an impact
- A dynamic community of life-long learners that values individual skills, and a growth mindset as well as hard skills and established expertise
- A purpose-led company that prioritizes your personal and professional development with the right balance of structure and flexibility to grow
- A culture that lives by its core values of care, trust, simplicity, and courage
Unique benefits that consider the whole person.
We understand that you have a life outside of work, and we support you with unique benefits including:
- Generous and flexible PTO policy
- Paid Parental Leave
- Comprehensive Wellness and Benefits program
- Cash Balance Plan (similar to a pension)
- 401k match
- Established Employee Resource Groups/affinity groups help to grow important connections and belonging with other colleagues
- Dynamic work model - hybrid (at least 3 days on-site)
Experience, skills and competencies that lend themselves to this role:
We know that experience comes in all forms. We are looking for individuals who bring new and diverse skills to the team
Your TasksThe eCommerce Operations Coordinator, Amazon Business, is the operational backbone of the Beiersdorf US Amazon business. This role is responsible for the day-to-day health and accuracy of our product catalog and the flawless execution of key operational tasks within the Amazon Vendor Central platform. You will be the team s first line of defense, proactively identifying and resolving issues that impact our digital shelf and our ability to sell.
This role is critical for maintaining the operational excellence required to grow our business.
This role reports to the Director, Amazon and is based in Stamford, CT on a hybrid working model, so you must be able to commute to Stamford three times per week.
Responsibilities- Amazon Order Receipt and Confirmation:
Analyze the weekly orders received from Amazon every Monday, check for data related errors (e.g., incorrect ASINs), liaise with Demand Planning to secure confirmation rate and share out final confirmed order details with the organization.
- Routine PDP audits:
Proactively and routinely check the Product Detail Pages (PDPs) of our key products to ensure promos and variations are live and accurate. Conduct competitor scraping and capture promo, placement and content executions during key event periods. - Variation strategy execution and maintenance:
Fully own assortment variation execution and maintenance, coordinating and escalating deviations with Account team and CSMs as needed. - Unauthorized 3P seller monitoring:
Regularly monitor our PDPs to identify and flag unauthorized third-party (3P) sellers who may have won the Buy Box, altered content, or are violating our brand policies. - Brand Registry case management:
Act as the primary owner for raising and managing cases within Amazon Brand Registry to address issues such as trademark infringement, counterfeit products, or incorrect content contributions from other sellers.
- Price tracking:
Routinely monitor the pricing of our key products on their Amazon PDPs. - Price-match identification:
Identify and document instances where Amazon is automatically price-matching a lower price at other key retailers (e.g., , ) - MAPP violation monitoring:
Track and document any violations of Beiersdorf s Minimum Advertised Price Policy (MAPP) by either Amazon s retail offer or third-party sellers. - Escalation & reporting:
Immediately escalate all identified pricing issues to the Account Manager or Account Director, as relevant, for commercial review and action. Maintain a tracker of all identified pricing discrepancies. - Buy Box suppression:
Flag any instances where pricing issues lead to a "suppressed Buy Box" where Amazon removes the primary offer from the product page.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).