Manager Fulfillment

Overview

Location: Stamford, CT

Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. If you join us, you’ll have the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Our success depends on people who are committed to our purpose and have an appetite for progress.

The Manager Fulfillment – US is responsible for leading end-to-end US fulfillment operations with a strong emphasis on B2C eCommerce and B2B execution, ensuring high service performance, inventory accuracy, and cost efficiency. This role oversees supply planning, warehouse and 3PL operations, transportation, and digital labeling while driving continuous improvement, network optimization, and digital transformation initiatives to support commercial growth and new product launches.

• B2C eCommerce & B2B fulfillment leadership:
  Own national eCommerce fulfillment strategy, ensuring scalable, cost-efficient, and fast delivery performance across all launch geographies and channels.
• Service performance management:
  Drive and continuously improve key KPIs including OTIF, cost per delivery, and inventory accuracy across all fulfillment streams.
• Supply & inventory planning:
  Lead short- and mid-term shipment and inventory planning aligned with IBP, Sales, and Finance to prevent out-of-stocks, manage DOI, and optimize inventory placement.
• Warehouse & 3PL management:
  Oversee external warehouse and logistics partners; manage SLAs, KPIs, and contracts; resolve execution issues; and lead corrective actions to ensure service and cost targets are met.
• Transportation & cost-to-serve optimization:
  Analyze transportation modes, routing, and carrier performance to reduce cost per delivery while maintaining required service levels.
• Digital labeling execution:
  Lead cross-functional deployment and steady-state execution of digital labeling processes, ensuring data accuracy, compliance, and rapid issue resolution.
• Reporting & analytics:
  Own fulfillment reporting and dashboards; ensure accurate daily, weekly, and monthly reporting on shipments, inventory, service, and cost metrics; translate insights into action plans.
• Network & transformation initiatives:
  Lead or support warehouse footprint optimization, eCommerce fulfillment network design, and E2E digitalization initiatives leveraging SAP/ERP, WMS, and TMS solutions.
• Cross-functional collaboration:
  
  Partner closely with Commercial, Finance, Procurement, IT/ICS, and external partners to ensure new launches, promotions, and service commitments are executed successfully.
• People & budget management:
  Build, lead, and develop regional fulfillment teams; manage budget inputs related to logistics cost, inventory, and service delivery.
• Compliance & EHS:
  Ensure full compliance with company policies, confidentiality requirements, local regulations, and environment, health, sustainability and safety standards.

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field; equivalent experience considered.
• 5+ years of progressive experience in fulfillment, supply chain, logistics, or distribution, preferably within FMCG or manufacturing environments.
• Proven experience managing B2C and B2B fulfillment operations with accountability for OTIF, cost per delivery, on time delivery, and inventory accuracy.
• Strong working knowledge of supply planning/IBP, inventory management, warehouse and 3PL operations.
• Proficiency with SAP/ERP, advanced Microsoft Excel, and familiarity with WMS/TMS and reporting tools.
• Strong leadership, project management, and cross-functional collaboration skills with a continuous improvement mindset.
• Financial acumen with experience managing budgets, cost-to-serve initiatives, and operational KPIs.

We offer employees a competitive base salary and the potential to receive a discretionary annual bonus. Employees (and their families) also have the option to enroll in our company medical,…