Team Lead, Operations, Learning and Development

Overview

The Team Lead of Operations will be a part of our enterprise L&D team focused on leading a small team of individual contributors who provide back-end operational and logistical support to run inclusive, high-impact learning experiences for sales associates. This role will also be responsible for direct support of sales leadership programs, working with stakeholders, facilitators and L&D teammates to deliver an excellent learner experience for sales leaders.

This role requires proven experience in leading and coaching others either through direct management, leading others through projects, and/or experience developing operational capabilities and processes. An interest in developing others, independent problem solving, stakeholder management, excellent communication skills, and a client-first approach are critical.

• Lead a team of Operations Associates (~1-3 direct reports) responsible for the backend operational and logistics support of learning programs.
• Act as the primary lead to operationalize sales leader programs – directly owning the data input, roster management, communications plan and stakeholder engagement.
• Coach and support the team in tracking learner data, building training rosters and executing communications.
• Coach and develop team capabilities in data analysis, client service, logistics and event planning and attention to detail.
• Enable a globally consistent training experience through proactive coordination with your team, learners and their managers and stakeholders across multiple functions, regions, and geographies.
• Identify and codify best practices to enhance the learner experience and deliver client value.
• Enhance operational process by identifying areas for improvement using feedback from all stakeholders and formulate plans for implementation and distribution in all regions where necessary.

• Bachelor’s degree or equivalent in years of experience.
• 3-5 years of Operations, HR, L&D or relevant professional experience.
• Experience in leading or coaching Operations, HR or L&D professionals through direct management, leading project teams and/or ownership of onboarding/training.
• Intermediate to advanced knowledge of MS Office and Google Suites (i.e., Excel, PPT, Sheets, Docs, etc.).
• Superior problem-solving ability.
• Demonstrated initiative and resourcefulness.
• Process and project management skills with attention to detail.
• Excellent written and oral communication skills.
• Ability to analyze and codify L&D related data.
• Effective time management and organizational skills with the ability to work well under pressure and across numerous teams, cultures and geographies.
• Experience with HR systems, LMS administration experience a plus.

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At Gartner, Inc. (NYSE:

IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are…