Head of Claims, Reinsurance America

The Head of Claims, Reinsurance will lead a team of claim professionals responsible for handling reinsurance claims for the Americas region (US, Canada and Bermuda) while providing technical advice and direction. Using leadership skills and claim competencies, the role will be responsible for ensuring the quality and integrity of claim handling and delivering market leading services to external customers (brokers and cedents) and internal stakeholders (underwriters, actuaries, finance).

You will collaborate with other regional Claims colleagues across AXA XL (Re) insurance to implement global claim strategies, best practices and consistency. The Americas Regional Head of Claims, Reinsurance will partner with the regional CEOs to define the right solution in support of the region’s priorities.

What will your essential responsibilities include?

• Leading a team of claim professionals located in the US, Canada, and Bermuda.
• Overseeing daily claim handling activities, including reserving protocols, service quality, and processes, to ensure compliance with established Claim Department guidelines, controls and local regulations.
• Establish and maintain robust and effective relationships with business stakeholders to ensure service delivery meets expectations.
• Actively manage and track claim audit activity as a key service to internal stakeholders and external customers.
• Responsible for reporting on large exposures to senior leadership, boards and regulatory reporting as required.
• Partner with stakeholders on claim trends and insights to inform decisions making.
• Drive claims analytics and portfolio management through trend analysis and insights reporting on loss variance in support of Underwriting and Actuarial decision making.
• Ensuring efficient delivery of claims services including leveraging shared services claims operations team.
• Ensure an appropriate governance structure is in place to manage/mitigate risks associated with the regional claim operations and adheres to regulatory requirements.
• Lead with a continuous improvement mindset, challenging the status quo and collaborating with other business leaders to drive improvements within the region.
• Supervise, direct, coach and develop claim professionals, including assessing performance and ensuring development plans are in place and actioned.
• Ensure structure in place to support professional development of claim talent.
• Effectively coordinate, communicate and collaborate with the North America and Bermuda CEOs and other members of the senior management within the region.
• Lead team with integrity and establish & maintain a trusting, inclusive and productive environment.
• Knowledge of US Casualty is a plus.

In this role, you will report directly to the Chief Operating Officer, Reinsurance with dotted reporting to the regional Chief Executive Officers for North America and …

• This leader must be a seasoned reinsurance claim professional with extensive property and casualty knowledge as well as general business expertise. The candidate must have proven managerial experience with overseeing claim department operations, robust comfort level with technology and a continuous improvement mindset.
• Demonstrated people management skills including a history of successfully developing talent to the next level and building successful teams.
• Leadership skills:
  Can coach, develop, set expectations, evaluate and hold people accountable for delivering. Can be a role model setting a high bar for performance, engagement and commitment. Takes initiative and able to work and lead well under pressure.
• Demonstrated technical competence managing and evaluating large complex reinsurance claims.
• Outstanding analytical skills, problem solving and sound judgment, including review of data and other types of business information, trends and drawing supported conclusion based on the data.
• Demonstrated ability to operate in a collaborative environment, yet independently manage a department and implement, execute and instill controls, processes and procedures.
• Demonstrated customer focus which displays a sense of urgency when dealing with internal customers and…