VP, MGA Claims

VP, MGA Claims – Partner Re

Partner Re is a leading, privately owned, multi‑line global reinsurer with a strong reputation for financial stability and a commitment to rebuilding businesses and communities after risk events worldwide.

Our mission is to be a financially stable and predictable business partner, supporting clients with tailored solutions, delivering superior returns to owners, and providing rewarding opportunities for our people while making a positive contribution to society. We live by our values of Integrity, Performance, Collaboration, Straightforward Communication, and Respect & Care.

We are a global, diversified reinsurer with a growing portfolio of E&S lines insurance products written through MGAs. Our centralized structure enables us to deliver a personalized, technically sound, and client‑focused approach to the marketplace. With a multicultural workforce and a collaborative ethos, we pride ourselves on being a true global organization that values expertise, partnership, and innovation.

• Claims Management:
  Lead the end‑to‑end handling of claims across Financial Lines, including E&O, D&O, and other Casualty products.
• Coverage Analysis:
  Identify, analyze, and resolve coverage issues under relevant policy forms; communicate coverage positions clearly and professionally to insureds, brokers, and MGAs.
• Collaborate with Legal:
  Work with the legal team to manage litigation and dispute resolution processes, including participation in mediations and settlement conferences.
• Exposure Assessment:
  Conduct thorough investigations and evaluations of liability and damages, particularly on high‑severity claims; recommend and set appropriate reserves within authority.
• Stakeholder
  
  Collaboration:
  
  Partner effectively with internal underwriting, actuarial, and legal teams, as well as external brokers, TPAs, and clients, to ensure alignment and transparency.
• Managerial Oversight of TPAs:
  Direct claims activity with our Third‑Party Administrator, overseeing investigations, documentation, coverage, and liability.
• Customer Service Excellence:
  Deliver responsive, thoughtful, and solution‑oriented service to insureds and distribution partners throughout the claims lifecycle.
• Travel:
  Attend mediations, trials, and settlement conferences as needed.
• Drive Technical Excellence:
  Control indemnity and expense loss through timely and appropriate reserving and ultimate resolution claim closure.
• Collaborate with Claims Legal to control litigation costs and coordinate legal strategy and trial preparation.
• Communicate with all internal business partners, including underwriters, to ensure underwriting is aware of large losses and industry trends.
• Maintain internal claims best practices related to file management, ensuring accurate and organized internal claims documentation for all Claims, Data, Complaints, Denials & Reservation of Rights, Large Losses, and Large Loss tracking.

• Minimum 10 years of claims handling experience, with a strong background in Financial Lines, particularly E&O and D&O.
• Prior experience in a carrier or legal environment is essential.
• Bachelor’s degree required; JD preferred.
• Demonstrated ability to work independently and exercise sound judgment.
• Exceptional interpersonal, negotiation, and communication skills.
• Proven ability to manage relationships with sophisticated clients and brokers.
• Strong team orientation with a collaborative mindset.

• Be part of a high‑performing, globally integrated team.
• Work on complex and intellectually stimulating claims.
• Enjoy a supportive and inclusive culture that values your expertise.
• Contribute to a company that is expanding and innovating in the Excess & Surplus Lines insurance space.

Partner Re provides a working environment in which diversity is valued; all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at Partner Re.

Partner Re is an equal opportunities employer.