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IVR & IVA Strategy Analyst - AI-Driven CX

Job in Stamford, Fairfield County, Connecticut, 06925, USA
Listing for: Kforce Inc
Full Time position
Listed on 2026-03-08
Job specializations:
  • IT/Tech
    Data Analyst, IT Business Analyst, Systems Analyst, Business Systems/ Tech Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications services company is seeking an experienced IVR Business Analyst in Stamford, CT. This role focuses on optimizing customer journeys across Conversational IVR and IVA platforms, supporting large scale platform integration, and documentation of business requirements. The ideal candidate will have over 5 years of relevant experience, strong SQL skills, and a background with Digital IVR platforms. Benefits include comprehensive insurance options and paid time off for salaried employees.
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