MFT Automation Support Engineer

Job Description

• Managed File Transfer (MFT) platforms – JSCAPE and Go Anywhere, Tidal Scheduler
• Secure File Transfer protocols: SFTP, FTPS, HTTPS, AS2
• Job monitoring, scheduling and troubleshooting
• External partner connectivity setup & maintenance
• Certificate management (SSL/TLS, SSH keys)
• Incident, Problem & Change Management (ITIL)

• Managed File Transfer (MFT) platforms – JSCAPE and Go Anywhere, Tidal Scheduler
• Production Support & Workload Automation
• Secure File Transfer protocols: SFTP, FTPS, HTTPS, AS2
• Job monitoring, scheduling and troubleshooting
• External partner connectivity setup & maintenance
• Certificate management (SSL/TLS, SSH keys)
• File encryption & PGP handling
• Incident, Problem & Change Management (ITIL)

• 🔹
  Tidal Scheduler (Workload Automation)

  Create and manage N2M (Node-to-Mainframe) jobs

  Develop, modify, and monitor batch jobs

  Configure calendars, dependencies, job groups, and event-based triggers

  Perform root cause analysis for job failures

  Handle production deployments and scheduling enhancements

• 🔹
  JSCAPE MFT

  Create file transfer jobs and automated workflows

  Configure triggers (time-based, file-based, event-based)

  Manage secure protocols (SFTP, FTPS, HTTPS, AS2)

  Monitor logs and resolve transfer failures

  Perform server configuration and maintenance activities

  Troubleshoot file transfer failures and connectivity issues

  Work on encryption (PGP), certificates, and key management

  Support user onboarding and partner integrations

• 🔹
  Support & Enhancements

  Provide L2 support (incident, problem, change management)

  Perform impact analysis and implement enhancements

  Work closely with application teams and business stakeholders

  Prepare technical documentation and SOPs

  Participate in on-call support rotation (if required)

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $80,000 - $100,000 a year

BACHELOR OF COMPUTER SCIENCE