Desktop Support Engineer II

Background check and drug test are required for those who receive an offer.

Location:

Stamford, CT (Onsite)

Contract:

7+ Month Contract

• On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
• Walk‑up, phone, and email support with no appointment needed.
• Full incident resolution related to Local Services.
• Replacement/swap of faulty equipment and peripherals using Nat West‑owned stock.
• General IT guidance and support for user devices.
• Management of local consigned hardware stock for break‑fix and service requests.
• Logging of Incidents or Service Requests on behalf of users when required.
• Completion of Service Requests that can be resolved directly on-site.
• Implementing small service improvements based on recurring user feedback.
• Providing both ticket‑based and in‑person (“shoulder‑tap”) support for Desktop and Voice‑related issues.

• 600 Washington Blvd., Stamford, CT (Primary Site)
• 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.