Media Operations Technician

• Business Segment:
  Operations & Technology
• Compensation: USD 50,000 - USD 60,000 - hourly

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit  for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCUniversal is looking for a process-oriented, quality assurance professional with an eye for detail and a passion for perfection to join a dynamic new team supporting our Direct to Consumer business.

The Media Operations Technician willhelp support our rapidly growing streaming video catalog. You’ll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

Responsibilities:

• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detail
• Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (Play Station/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standards
• Verify that imagery meets platform specifications and maintains visual quality across supported devices
• Maintain quality assuranceguidelinesand control protocols;working with technology, product,and customer serviceteamsto analyze,regulate,andcontinuouslyimprove the on-platform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

Requirements:

• Associate degree or equivalent work experience.
• Minimum 1 year of experience with:
  • Content quality assurance testing, protocols, techniques and governance
  • Streaming apps on digital platforms and consumer products
• Working knowledge of:
  • Consumer playback platforms such as mobile, streaming devices, game consoles, and smart TVs.
  • Multi-language asset content delivery and QA
  • Content management system (CMS) publishing workflows
  • Research and consulting on publishing procedures, administration protocols, and industry trends
• Familiarity with:
  • Database management and API…