SAP Solution Manager Functional Consultant

Overview

• Full-time
• First IT Solutions

Technical/Functional Skills :

• Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for the following areas

• Change Request Management (ChaRM)
• Managing Solution Manager Projects and Blueprint
• Integration with ARIS

• Strong knowledge of various Solution Manager Features

• In depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager

• Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.

• Knowledge of SAP CRM Service Module is an added advantage.

Experience Required :

• Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations

• Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities

• Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager

• Extensive experience in Onsite-Offshore working model.

• Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting)

• Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients

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  Permanent

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