Customer Insights Analyst

Insight Global is seeking a Customer Insights Analyst for one of our clients in Stamford, CT. This person will be joining the Digital Transformation and Strategy team for the Customer Operations organization. This person will be responsible for reviewing reports on different customer experiences and be responsible for recommending strategy for the team based off those insights. The role will consist of 30% reporting, 50% making presentations/identifying opportunities, and 20% understanding what is being built.

They should be able to connect the dots across multiple reporting resources to identify trends, opportunities, issues, and recommend solutions. They will analyze existing reporting databases to extract insights and translate them into clear, high-level reporting requirements. Additionally, they will publish reports and dashboards using Excel and PowerPoint to change data into narratives. The pay is between 45-55/hr the position will be performed on-site in Stamford.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

5+ years in a business strategy/reporting role
Experience driving insights from data and solve problems
Data visualization and story-telling skills using PowerPoint & Excel

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.