QA Lead - Consumer Banking

Quality Assurance Program Manager

We are seeking a Quality Assurance Program Manager to lead enterprise-scale quality strategy and delivery across multiple banking products and programs.

• Own end-to-end QA program planning, budgeting, resourcing, and risk management across multiple work streams and vendors.
• Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).
• Drive continuous improvement using shift-left/right practices and standardized quality playbooks (defect prevention, root-cause analysis, test data strategies, and release readiness).

• Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/Web Driver, Cypress/Playwright, Rest Assured/Postman, JUnit/TestNG, and Cucumber/BDD.
• Integrate automated suites into CI/CD (Azure Dev Ops, Jenkins, Git Lab) with quality gates, test impact analysis, and dashboards (Allure/Extent/Report Portal).
• Champion data-driven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback.

• Lead QA planning and integration testing for Fiserv platforms core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels covering migrations, conversions, and feature upgrades.
• Coordinate with Fiserv/vendor teams for release notes, defect triage, and hotfix validation; ensure end-to-end traceability from regulatory requirements to test evidence.

• Govern quality for releases and change windows; run go/no-go, readiness checks, rollback plans, and defect SLAs.
• Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure hands-on troubleshooting and data validation as needed.

• Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations.
• Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking).

• 8+ years in software quality, with 5+ years leading multiteam QA programs in BFSI.
• Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers.
• Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital).
• Demonstrated production support exposure and hands-on technical skills (SQL, logs, API calls, debugging); coding experience in Java.
• Experience with CI/CD pipelines, Git, and test reporting/observability tools.
• Excellent stakeholder management (business, tech, vendor), communication, and executive reporting.

• Core Banking:
  Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing
• Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls
• Digital Channels:
  Online & mobile banking, alerts/notifications, secure messaging
• Compliance: GLBA, SOX, PCI DSS, FFIEC, model validation, audit evidence & retention

• Bachelor’s in Computer Science/Engineering or equivalent; advanced degree a plus
• Relevant certifications (ISTQB, Agile/SAFe, cloud, security) beneficial