Jr IT Support Technician - Stamford

Jr IT Support Technician - Stamford

Blue Castle IT Solutions

Stamford, CT 06901

Compensation: $38,000–$42,000 annually

Benefits: 401K, Dental, Life, Medical, Vision

Employment Type:

Full‑time

Why Work Here – Rapidly develop your technical skills with exposure to a variety of client environments. Insurance benefits, 401K, IT certification comps.

We are seeking an entry‑level Jr. IT Support Technician to join our team. Ideal candidates have 0–2 years of experience, a passion for technology, and strong customer service skills. Excellent communication and problem‑solving abilities are essential.

• Support the IT team in maintaining hardware, software, and client systems
• Maintain and streamline customer documentation
• Organize and maintain company IT equipment and peripherals
• Perform software and hardware installation upgrades
• Assist with client new user/new workstation setup tasks
• Assist Account Manager with preparation for Technology Business Reviews by running reports and reviewing client environment checklists
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Manage and record all work through our Ticketing System
• Ensure client documentation is well maintained; split multi‑issue tickets into individual tickets; keep tickets from becoming stale
• Review RMM dashboard and apply remediation actions as indicated by our processes; review regularly scheduled/automated actions
• Escalate tickets that require higher‑level support
• Communicate ticket status to clients, notifying them of changes or outages
• Submit timesheets & expense reports per SOPs
• Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients
• Follow schedule, SOPs, security procedures, and identify improvement opportunities; contribute to innovative change
• Undertake other duties as required by the Service Delivery Manager

• Loves solving problems & challenges
• Excellent communication skills; a good listener
• Understanding of support tools, techniques, and how technology delivers services
• Strong knowledge of operating systems, business applications, printing systems, and network systems
• Fast and accurate typing while talking on the phone
• Desire to deliver an amazing client experience
• Knowledge of IT applications, software & hardware
• Ability to speak both geek and human
• IT literate – advanced user level
• Driver's license
• Ability to keep up with & adapt to the fast‑paced IT world

• Experience using a Ticketing system / RMM Tool and PSA software
• Experience providing support via remote tools
• Experience handling Technical Service Tickets
• Experience with Microsoft 365 Platform
• Professional IT Certifications such as A+, Network+, Security+, Server+, Microsoft MCP, MCSA, MCSE, ITIL, ITSM, etc.
• Client Experience Certifications such as Helpdesk Habits
• Experience working on a Helpdesk or MSP / IT Support Business

• Paid holidays, including 1 out of 4 floating holidays (Columbus Day, Veteran’s Day, MLK Jr. Day, Good Friday) and birthday off
• Generous incentives for reaching team and company goals
• Health, dental, and vision covered
• 401K with company match
• Proactive training to develop lifelong skills

Progression can lead to Level 1 IT Support Technician, IT Support Engineer, Account Manager, Service Delivery Manager, and more.