Project Manager - Chat Messaging
Listed on 2026-01-12
-
IT/Tech
IT Project Manager, Systems Analyst
Job Summary:
Our client is seeking a Project Manager - Chat Messaging to join their team! This position is located in Stamford, Connecticut.
Duties:
- Lead end-to-end project planning and delivery across chat flow enhancements, integrations, and platform improvements
- Own project timelines, sprint tracking, grooming cadences, and delivery milestones across multiple stakeholders and vendors
- Coordinate with Business Analysts, Technical BAs, QA, product managers, and chat vendor teams
- Manage dependencies between BRDs, TRDs, QA handoff, UAT, and production launch activities
- Track SOW status, development progress, testing readiness, and report blockers or risk to leadership
- Facilitate recurring standups, change reviews, grooming sessions, retrospectives, and project status updates
- Document requirements and track deliverables in Jira, Confluence, and related tools
- 3+ years of experience in project management within a digital or CX environment
- Experience working in Agile, wagile, or hybrid environments
- Strong organizational and communication skills
- Able to manage multiple projects in parallel
- Proficient in Jira, Confluence, and project tracking tools
- Familiarity with chatbot platforms, SDK-based chat tools, or AI-driven support tools preferred
- Ability to lead without authority and influence cross-functional contributors
- Experience with QA planning, UAT coordination, and production launch execution
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
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