ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location

Join to apply for the Service Now - Strategic Portfolio Mgmt (SPM) Senior – Tech Cons – Open Location role at EY.

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help shape a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – yet it can be a risky investment in a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role in which you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of a Service Now SPM project—including design, configuration, development, testing and deployment.
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers and testers.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities to recommend leading practices and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter experts.
• Experience with waterfall and agile delivery models (planning, status reporting, budgets, risk and issue logs).
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree in Computer Science, Information Systems Management, Engineering or a related discipline.
• Typically 2–4 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem‑solving, teamwork, relationship building, dependability and organization.
• Experience leading and supervising teams.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience (certifications a plus).
• Experience with Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient, curious, and eager to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.

• Comprehensive compensation and benefits, with base salary ranging from $102,500 to $187,900 in the U.S. (varies by location) and a Total Rewards package that includes medical/dental coverage, pension, 401(k) plans and paid time off.
• Hybrid work model: most client service roles are expected to work in person 40–60% of the time during engagements.
• Flexible…