Manager, Clinical Information Systems

Join to apply for the Manager, Clinical Information Systems role at Cohen Veterans Network

Experience:

Mid-Level

Location:

Stamford, CT or Remote

Area:
Network Information Systems

Business:
Cohen Veterans Network, Inc.

Status:
Full Time – Exempt

Job Grade: 05

A Career with Cohen Veterans Network, Inc

At Cohen Veterans Network, we seek to improve the quality of life for veterans, including those from the National Guard and Reserves, active duty, and their families. CVN works to strengthen mental health outcomes and complement existing support. Our vision is to ensure that every veteran, active-duty service member, and family member is able to obtain access to high-quality care that enables them to lead fulfilling and productive lives.

The Cohen Veterans Network, Inc., is a not-for-profit philanthropic organization (a registered 501c3 Private Foundation).

We are looking to add a Clinical Information Systems Manager to our team. Under the direction of the Senior Director of Network Information Systems, you will play a key role in the advancement of the veterans’ mental health care by providing system administration, report analysis, training, and support for CVN’s network‑wide Electronic Health Record (EHR) and data reporting systems. Specifically, you will:

• Serve as a super user for various clinical information systems, including EHR, patient portals, digital front door platforms, ambient listening tools, and more
• Create and maintain documentation for user guides, processes, policies, system configuration, and help related materials for end users
• Support the implementation of the EHR and supporting clinical systems in new clinics, including initial setup, configuration, integration testing, end user training, go live support, and ongoing support thereafter
• Work with clinical information system vendors and other CIS team members on future system development, such as testing of new or changed functionality, upgrades to software, updates to workflows, new versions of forms, etc.
• Collaborate across departments for various CIS initiatives and projects to include new system implementations, system build, testing and validation, communication, vendor development, etc., that align with network priorities
• Champion innovation by identifying opportunities for process improvement, leveraging existing and emerging technologies that support data driven decision making across the care delivery systems
• Lead validation of network wide of dashboards and develop reporting analyses to ensure accuracy, consistency, and clinical trends to support data driven decision making and enhancing quality of care across clinics
• Stay abreast of EHR and supporting system functionality and available enhancements, work with team to assess and implement tools and processes that further organizational goals
• Perform miscellaneous job-related duties as assigned

• Act as the primary point of contact for up to five clinics, supporting their clinical systems environment and data reporting needs.
• Provide technical support and troubleshooting for clinical staff via a Help Desk ticketing system, ensuring timely and consistent resolution of system issues.
• Generate standard cadence of reports on key performance indicators and quality assurance initiatives such as access, utilization, outcomes, etc.
• Develop ad-hoc reports for grant reports, board presentations, or marketing materials
• Communicate any system developments, upgrades, or changes that may impact day to day processes in EHR and other clinical systems
• Participate in regular meetings with clinic staff regarding data compliance and clinical information system functionality
• Deliver onboarding training and supporting resources for all clinic staff on clinical systems, data collection processes, and compliance requirements.
• Provide refresher training and system updates as needed to ensure consistent user proficiency.
• Serve as the administrator for the Relias Learning Management System platform; managing user accounts
• Participate in monthly Clinical Support Team meetings alongside the Central Office and contribute to all necessary CST reports, clinic…