Rehab Operations Supervisor

Job Description

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• Administrative Oversight – The Rehab Office Supervisor will have latitude and independent judgement to assign work, recruit, train, and orient administrative staff throughout the Outpatient Rehab Department. Directly supports all front office staff in the Outpatient Rehab Department.
• Human Resources – Performs annual performance appraisals of direct reports. Discusses the need for disciplinary action when warranted and implements as per TSH procedures. Works closely with Human Resources for all corrective action planning and employee related issues. Approves, submits, and monitors payroll/PTO within Kronos. Provides an assignment schedule for staff based on the needs of the department.
• Quality Assurance – Member of the Rehab Leadership Council, contributing to overall improvement efforts in the department and personal leadership development. Communicates daily and reports any patient, office workflow issues, or personnel issues to Rehab Section Managers for review. Tracks and reports key performance indicators and associated metrics to the Rehab Leadership Council to help guide key operational changes and improvements.
• Operational Responsibilities – Oversees and assists with the day‑to‑day operations of the Outpatient Rehab Department (i.e., phones, service scheduling, appointments) and ensures that these services are provided in a friendly, prompt, courteous, and compassionate manner. Provides administrative support and coordination to the team for:
  • All aspects of patient care and activity for both new and established patients.
  • Interaction with physicians, nurse practitioners, office administrators, and other teams inside and outside of Outpatient Rehab.
  • Scheduling of appointments following guidelines that support safe clinical practice, patient comfort, and continuity of care.
  • Activities that require a high standard of timely communication and extensive scheduling/rescheduling of patient visits and treatments as necessary to meet patient and operational needs.
  • Monitoring and tracking of materials management processes.
• Professional Responsibilities – Consistently demonstrates integrity, accountability, and respectful and courteous behavior toward patients, visitors, peers, co‑workers, and direct reports.

• Minimum of 8 years of experience as an Administrative Assistant, with at least 5 years in a hospital or healthcare administrative setting.
• Experience in a lead or supervisory role highly preferred.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Power Point.
• Prior experience in insurance verification required.
• Good written and oral communication skills.
• Ability to prioritize work assignments on a daily basis, demonstrating flexibility and teamwork to accomplish priority tasks.
• Associate or Bachelor’s degree highly preferred.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitals and Health Care