Patient Service Coordinator; PSC - Cardiology

Overview

Join to apply for the Patient Service Coordinator (PSC) - Cardiology role at Hartford Health Care
.

Location: 1177 Summer St Stamford (10451)

Shift: Monday - Friday (8:30am-5:00pm)

Work where every moment matters. Hartford Health Care is Connecticut's most comprehensive healthcare network, with a large medical group offering primary care, urgent care and more than 30 specialties.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments to provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and others, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment policies to patients.

• High school diploma/GED or equivalent, OR a minimum of 2 years customer service experience preferred.
• 1 year of customer service experience in a fast-paced medical office.
• Epic experience preferred.

• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care