Senior Operations Associate

Who We Are:

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

In North America, our offices are in Stamford, Orlando, Providence, and Toronto. We are licensed to operate in each US State, and in Canada at the Federal level we are registered with FINTRAC and at the Provincial level in Quebec.

The Payment Operations role at Moneycorp US Inc. is responsible for supporting the end‑to‑end execution of global wire and ACH payments, investigating and resolving payment‑related issues, and ensuring that all transactions comply with applicable sanctions policies and internal control requirements. The role manages day‑to‑day operational processes, analyzes payment inquiries, and consistently upholds service standards for both internal stakeholders and external clients.

The Senior Operations Associate serves as the operational anchor for daily domestic and cross‑border payment workflows by accurately interpreting payment instructions, monitoring processing queues, meeting established KPIs and SLAs, and resolving investigations, exceptions, and complaints across all channels, including inbound and outbound payments, online platforms, and administrative activities. This role also provides guidance, leadership, and support to the Operations team.

The position maintains high standards of operational integrity, risk management, and regulatory compliance by conducting root‑cause analyses to mitigate financial, operational, and reputational risks. In collaboration with Product, Compliance, Technology, Treasury, Front Office, and other customer‑facing teams, the role works to optimize controls, streamline processes, and enhance system reliability and client experience. Additionally, the role contributes to governance, operational resilience, and modernization initiatives by maintaining current documentation and supporting audits, testing, and transformation efforts to ensure the payment ecosystem remains robust, scalable, and aligned with organizational strategy.

• Work to ensure incoming calls, e-mails and any administrative tasks are handled as quickly and efficiently as possible and within agreed SLA’s
• Client issues should be dealt with at first point of contact wherever possible
• Ensure internal and external clients are dealt with in a professional and efficient manner

Transactions and Processes:

• Deep working knowledge of international wire transfers, ACH, SWIFT/ISO messages, SEPA, and end‑to‑end payment lifecycle (initiation → screening → confirmation→ settlement → reconciliation → investigation).
• Familiarity with SWIFT message (both types of MT and MX) and formatting nuances that impact investigations and recalls.
• Support end‑to‑end payment operations for the wire and transfers product, ensuring seamless execution across all channels
• Experience with payment controls (e.g., screening sanctions, fraud filters), queue management, and exception handling in high‑volume operations
• Ability to lead end‑to‑end investigations of rejected/delayed/erroneous payments; perform root‑cause analysis, draft findings, and resolve escalations within SLAs.
• Manage return of funds, amendments, recalls, and client/bank inquiries; coordinate cross‑functionally to drive…