Collections Specialist

Reporting To: Accounts Receivable Manager

We are seeking a detail-oriented and proactive Collections Specialist to join our Accounts Receivable team. This role is responsible for managing and maintaining customer accounts, resolving payment issues and ensuring timely collections to support healthy cash flow. The ideal candidate is comfortable working in a high-volume, low-dollar transaction environment for a growing company.

• Monitor aging reports and follow up on past due accounts via phone, email and third-party platforms
• Prioritize collection efforts based on aging buckets, customer risk and invoice value
• Resolve customer disputes and elevate complex issues to the AR Manager
• Maintain accurate records of collection activities and customer interactions
• Collaborate with billing and cash application teams to ensure account accuracy
• Work with the Operations team to address and resolve customer payment issues
• Recommend accounts for escalation, suspension, write off or third‑party collections when necessary
• Meet or exceed monthly collection targets and help reduce DSO
• Use AR tools and platforms (e.g., Versapay, lockbox) to streamline outreach and tracking

• 2‑4 years of experience in collections or accounts receivable, preferably in high‑volume environments
• Strong communication and negotiation skills
• Familiarity with AR systems and third‑party payment platforms (e.g., Versapay)
• Ability to manage multiple priorities and maintain professionalism under pressure
• High attention to detail and commitment to data accuracy
• Capable of handling a high volume of daily tasks with accuracy and efficiency
• Self‑starter who can work independently with minimal supervision
• Proficiency in Excel is required
• Experience with Microsoft Great Plains (Dynamics GP) is preferred

Seniority level: Entry level

Employment type: Full‑time

Job function: Accounting/Auditing and Finance

Industries: Food and Beverage Services