Program Manager

Overview

About this Role:

The Learning and Development Program Manager role manages the offerings, design and delivery for a global set of programs to welcome new associates to the Business and Technology Insights business unit. This role collaborates with team members, BTI Leadership, HR Business Partners, and other business unit stakeholders across the organization to deliver and consult on learning experiences. This role requires a high degree of independent problem solving, stakeholder management, excellent communication and facilitation skills and a client-first approach.

• Manage the offerings, content design and facilitation for parts of our evolving learning curriculum within Business and Technology Insights
• Collaborate with internal subject matter experts and senior level stakeholders to understand skill needs, enhance the current learning experience, and design new modules and programs as needed
• Manage the marketing of offerings and oversee the scheduling, logistics and resources/budget for sessions
• Facilitate virtual welcome sessions for new hires
• Lead multi-day virtual programs, facilitating introductions, setting up line facilitators and ensuring participants engage and learn from the programs
• Collect and analyze feedback on training sessions, with an emphasis on the quantifiable impact of programs and an eye towards improvement
• Ensure program strategies and design meet BTI L&D standards and provide a return on investment, and are delivered consistently in all regions
• Innovate on learning delivery techniques, experimenting with job aids, videos, eLearning, etc
• Ensure materials and offering information is up-to-date on our BTI L&D intranet portal, our Learning Management System and our marketing materials
• Provide project and change management expertise to large events and business transformation initiatives

• Bachelor’s degree and minimum 5 years of learning & development experience
• Experience supporting a business unit or functional area
• Instructional design and facilitation experience
• Problem solving skills - intellectual curiosity and an interest in being a partner with solutions
• Strong communication skills (both verbal and written) to effectively interact with all levels of associates on various subject matters and convey knowledge and ideas in a logical, interesting and engaging manner to others.
• Ability to motivate, influence and coach individuals who do not have a direct reporting relationship to drive change.
• Strong project management skills, with ability to complete multiple projects/tasks under competing deadlines with accuracy and thoroughness
• Strong MS PowerPoint skills
• Learning Management System, learning technology, and survey software are a plus.

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Who are we?

At Gartner, Inc. (NYSE:

IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are…