Sales Support Specialist - Amazon

Position Overview

The Sales Support Specialist is responsible for supporting the sales team through the management of new item set-up processes, catalog maintenance, and ensuring that all product information is accurate and up to date. This role plays a key part in maintaining efficient operations between the sales, marketing, and logistics teams to ensure timely product availability and proper representation in sales catalogs.

• New Item Set‑Up
  • Oversee accurate and timely set‑up of new products in the company’s database or catalog system.
  • Collaborate with various departments (product development, marketing, logistics, etc.) to gather the necessary product details (descriptions, pricing, inventory levels) for new products.
  • Ensure all new product data complies with internal systems and meets quality standards for presentation in catalogs and online platforms.
• Catalog Management
  • Update and maintain product catalogs, product variations, ensuring that all information is current, accurate, and aligned with the company’s offerings.
  • Recommend optimizations for SEO content needs.
  • Regularly review and audit catalog entries to identify and resolve discrepancies, outdated content, or missing data.
  • Work closely with the sales team to ensure that all catalog products are presented in an appealing, organized, and easy‑to‑navigate manner.
• Data Entry and Reporting
  • Input and maintain accurate product information, including pricing, descriptions, images, and specifications in internal and external systems.
  • Generate reports on product performance, catalog updates, and new product launches for sales and management teams.
  • Analyze product trends and provide feedback to the sales team on best‑sellers and underperforming items.
• Cross‑Functional Coordination
  • Communicate regularly with the sales, marketing, and supply chain teams to ensure the smooth execution of new product launches and catalog updates.
  • Assist with product‑related inquiries from the sales team, customers, and other departments.
  • Support in the preparation of sales presentations, proposals, and promotional materials by providing accurate product details.
• Product Lifecycle Support
  • Manage product lifecycle stages from introduction to phase‑out, ensuring timely updates in the catalog.
  • Coordinate the removal or deactivation of outdated or discontinued products from the catalog and internal systems.

• Bachelor’s degree in business, Marketing, or related field (or equivalent work experience).
• 1‑3 years’ experience in sales support, catalog management, or product data entry role.
• Strong analytical and problem‑solving capabilities, with high attention to detail.
• Proactive approach to maintaining up‑to‑date and accurate product catalogs.
• Ability to adapt to new technologies or systems as the business evolves.
• Experience in managing online content a plus.
• Proficient in Microsoft Office with advanced training in Excel.
• Proficient in database management.
• Familiarity with product information management (PIM) or catalog management software is a plus.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

• Working conditions are normal for an office environment.
• Must be able to sit for extended periods of time and use a computer keyboard and monitor for extended periods of time.
• This role requires Stamford, CT office on‑site presence Monday through Thursday, with the flexibility to work remotely from anywhere on Fridays.

• Comprehensive Medical/Dental/Vision plans
• Generous Paid Time Off Programs
• Life & Disability Insurance
• FSA/HSA/Dependent Care FSA
• Paid Parental Leave
• 401(k) and company match
• EAP & Employee Wellness Programs
• Volunteer Days Paid Time Off
• Free breakfast and lunch in the Stamford office

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories. Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the…