Major Accounts Manager, Community Solutions

JOB SUMMARY

A seasoned and results-oriented sales professional who acts as a strategic negotiator to implement sales strategies aimed at securing Spectrum Community Solutions' ability to provide service to National Accounts, maximizing product/service penetration and revenue through Bulk agreements. Additionally, the position is responsible for retaining and growing current large-size agreements and for gaining new market share and the development of new National MDU accounts.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research, develop, and implement market strategies to identify all new and existing MDU projects to retain and acquire additional National Account business.
• Negotiate competitive MDU sales agreements, through customer ROI preparation and approval.
• Develop and implement strategic sales presentations to owners/association of MDU's (Multiple Dwelling Units) for the purpose of securing long term R.O.E (Bulk/Managed Wi-Fi and Right of Entry) agreements.
• Negotiate competitive service agreements based on established strategic, financial, legal, and operational criteria (i.e., new-build, new construction, Win Backs, existing properties, after-the-fact line extension, bulk-billing, etc.).
• Interface regularly with high-level clientele, including but not limited to: C‑Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc., to promote Charter solutions.
• Coordinate and manage sales projects with other departments such as Marketing, Public Affairs, Government Relations, Customer Care, Finance, Operations, and Construction‑Engineering Departments.
• Develop proposals and contracts to align with Company standards.
• Respond to competitive threats, disputes to negotiate solutions to benefit Charter's long-term interests and minimize competitive impact to Charter.
• Create relationships with competitive accounts to capitalize on new opportunities as they materialize.
• Provide support as necessary to ensure that contract administration functions are being maintained.
• Work with leadership to assure bulk customers rates are accurately maintained, including processing of rate increase notifications.
• Provide nationwide presentations to industry contacts and associations promoting Charter solutions.
• Provide weekly status reports to Sales Management as required.
• Attend national industry association functions, including appropriate trade show participation.

• Ability to read, write, speak, and understand English.
• Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks.
• Valid driver’s license, satisfactory driving record within Company required standards and auto insurance.

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience.

• Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment – 5+ years.
• Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries – 5 years.
• Recent experience in negotiating long-term R.O.E Agreements with owners of MDU’s.
• Familiarity with operations, marketing or other aspects of the cable industry.
• Experienced in contract proposal and review.

• Proficiency utilizing CRM systems (Salesforce).

• Experience with automated reporting and analysis applications.

Office environment.
Travel as required may be up to 50% of time. Travel will primarily include day trips with occasional overnight travel required.

Charter is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.