Air Logistics Aerospace Customer Care Specialist

It’s more than a job:
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We’re hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.

The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.

Ability to work Tuesday to Saturday from 10am until 7pm Tuesday–Friday. On Saturday from 7am until 4pm.

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly
• Follow any new systems procedures within the department
• Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential
• Take job orders from clients, that include routing, classifying of service type, establishing a deadline
• Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
• Familiarise yourself with all special services we can offer and ensure customers are given all options available
• Help develop and maintain relationships with clients
• Ensuring communication with service partners is kept up to date

• Experience in Aerospace field is preferred
• Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
• Proficient in Microsoft Office suite (Excel, PowerPoint & Word)
• Good written and verbal communication skills in English

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling.

All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces‑friendly employer who recognise the skills, expertise and value service leavers bring to our organization.

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.