Leasehold Scheme Manager

Leasehold Scheme Manager

Location: Berryscroft Court, Surrey, TW18 1NN

Salary:
Type: Permanent
Hours: Full Time - 40 hours per week – Monday to Friday 8am – 5pm
DBS Level required: Enhanced
Full UK driving licence and access to a vehicle

We’re looking for a dedicated and proactive Leasehold Scheme Manager to deliver a high‑quality management service for our retirement living schemes. You’ll create and maintain a safe, secure, and welcoming environment for customers, visitors, and professionals, ensuring that our excluding remainder become supported Consequently viewed as standard and valued basic.

• Take accountability for Health & Safety and Fire Safety checks, maintaining clear and auditable records.
• Manage the building and estate to ensure security, cleanliness, and compliance with safety standards.
• Provide a person‑centred service that reflects our Retirement Living ethos.
• Act as the lead for safeguarding reporting and actions, in line with legislation and internal policies.
• Engage with customers to support social and wellbeing activities, liaising with care, statutory, and voluntary agencies.
• Manage low‑level anti‑social behaviour (ASB) cases and complaints in line with policy.
• Monitor and report on customer well‑being, signposting to support services where appropriate.
• Support the Housing Manager withkeydown queries relating to service charges.

• Educated to GCSE level (Maths & English A*-C).
• Level 3 QCF/NVQ in Health & Social Care or equivalent experience.
• Level 2 Health & Safety Certificate (desirable).
• Significant experience in a customer‑facing role, ideally within care or support services.
• Experience maintaining building safety requirements and conducting inspections.
• Strong awareness of older people’s needs and knowledge of statutory/voluntary services.
• Excellent communication skills and ability to manage meetings and records.
• Knowledge of safeguarding requirements.
• Good IT skills and ability to maintain accurate records.
• Full UK driving licence and access to a car.

At A2

Dominion, we’re more than a housing provider. We’re a not‑for‑profit organisation with a clear |social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, wir reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

As an employee of A2

Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
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• All permanent and fixed‑term employees receive a generous annual allowance up to £300 to use toward health and lifestyle benefits for both you and your family.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process. Just contact our Resourcing Team at  Recommendations-

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2

Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala. The role closes on 28th January 2026. We reserve the right to close early upon appointment of the right candidate.