Customer Advocate, UKI Solutions Consulting

Overview

The Customer Advocate, Solution Consulting is a strategic project manager who drives our strategic presales solutions consulting projects to offer a better and more compelling service to our customers and internal stakeholders. It shapes our internal and external communication strategies and prioritizes and oversees the strategic projects to sell our solutions better. The customer advocate is part of the SC Senior Management team and strongly supports our transformation to the best performing AI first Presales Team in the world, which takes its strengths from a highly motivated workforce and a seamless collaboration within the larger SC Ecosystem as well as with our Sales counterparts.

• Drive our SC transformational projects with the goal to be the best performing SC team in Servicenow as well as the industry. Focus is on AI readiness, compelling presages narratives, close Sales collaboration, Employee satisfaction and Elite Execution
• Organize internal and external communication for efficient collaboration
• Drive and oversee our internal KPIs (AI deliverables, Techwins, Raptor, WDF, Q , …)
• Partner with account teams to shape solution strategies that address customer challenges and business objectives.
• Shape and maintain our executive narratives (PPT and demos) beyond the content available on Sales Success Center
• Collaborate closely with the EMEA SC Leadership team to share best practices from our Major Area and get best practices from the other EMEA teams in return.
• Work on EMEA SC initiatives to support our Elite execution
• Share best practices, reusable assets, and strategic approaches with other Solution Consultants to elevate team performance.
• Stay informed on industry trends, competitive positioning, and market differentiation to advise customers effectively.
  
  Support strategic marketing events, executive briefings, industry conferences, and targeted customer engagements.

• Minimum 8+ years of presales experience with a natural affinity to “make things happen” and drive deals forward
• Proficiency with the Service Now platform. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Outstanding organisational skills, balancing priorities and short‑mid term objectives
• Attention to detail
• Superb matrix leadership and influencing skills
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem‑solver mindset
• Sharp business judgment, ability to see “big picture” and to prioritize
• Executive presence, strong verbal and written communication (English native/ professional proficiency)
• Ability to manage change and ambiguity with an action‑orientation/drive – must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Passionate about improving process and driving efficiency

Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.